west of scotland insurance brokers
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Terms and Conditions

About us
West of Scotland Insurance Brokers (Commercial) Limited of 13 William Street, Greenock, PA15 1BT is authorised and regulated by the Financial Conduct Authority. Our Firms Registration Number is 300648. We are permitted to arrange, advise on, deal as an agent of insurers and clients and assist in claims handling upon a fair analysis of the insurance market with respect to non-investment insurance policies. For certain classes of business, we may deal with a small number of insurers or a single specialist insurer. We are not contractually obliged to do this and you will be informed if this applies. You can request a list of insurers from whom we select. You can check these details on the FCA’s Register by visiting the FCA’s website https://www.fca.org.uk/register or by contacting the FCA on 0845 606 1234.

Quotations
Our quotations are valid for seven days.

Your duty of disclosure
Your insurance is based upon the information provided to the insurance company and you must ensure that all such information is complete and accurate, and that any facts that may influence the insurer’s decision to accept the policy and what terms are applied must be disclosed.
Failure to disclose material information may invalidate your insurance and could mean that part, or all, of a claim may not be paid.

How to cancel
You may have a statutory right to cancel insurance within 14 days of receipt of your policy documents. To do this you must advise us, or your insurer, in writing, enclosing any certificates of insurance or cover notes. You will be required to pay a proportionate charge and reasonable costs for the cover you have had. We and your insurer also reserve the right to cancel should you or any of your appointed representatives act in an uncivilised or illegal manner, or default on payments, or do not provide requested documentation in good time.
Refunds of premium outside of the cooling off period vary from Insurer to Insurer, but please be aware that refunds are not given after a claim is made. When refunds are given they are usually calculated on a “short period” scale. This is normally weighted in the insurer’s favour, as their costs are similar whether the policy has run for one day or one year. We make a cancellation charge of £30.00.

Protecting your information
All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance, and except where law requires us.
Some or all of the information you supply to us in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Your data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If you have any queries, please write to the managing director at the above address.

How to claim
Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us on 01475 729025.

Our Charges Commercial and Retail Customers
Where a fee or charge is payable you will be advised before you commit to it.
We will make the following charges for services and expenses incurred on your behalf, for whatever reason.

Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, we either hold your money as an agent of the insurer (in which case your policy is treated as being paid for), or we hold it in a client bank account on trust for you.
We may transfer your money to another intermediary in some cases. However your money will be protected at all times because of the requirements of FCA rules. We also reserve the right to retain interest earned on this account.
By accepting this Terms of Insurance Business document, you are giving your consent for us to operate in this way.

Complaints
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact the managing director at the above address or ring 01475 729025.
You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0845 080 1800 and further information is available at http://www.financial-ombudsman.org.uk/
If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected.

Compensation arrangements
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS on 020 7892 7300 or by visiting http://www.fscs.org.uk/

West of Scotland Insurance Brokers (Commercial) Ltd is authorised and regulated by the Financial Conduct Authority and our firm reference number is 300648. For more information on the Financial Conduct Authority please visit the FCA Website. If you are unhappy with our service we have a complaints procedure, details of which are available in our Terms of Business. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk